Most tasks on Partly are completed without any complications, but sometimes getting task done isn’t simple. There are times when working with Service providers becomes more complex than expected. Disagreements can happen and go on to become disputes when Customers and Service providers expect different results on a task or if something doesn't go according to the plan. If you’re having trouble with your Service provider, please try following tips:
Unclear communication is the leading cause of disagreements on Partly. Be as clear as you possibly can and always be respectful.
Discuss total costs (Service fee)
We understand that you want to pay for tasks that are completed to your needs. One benefit of using Partly is that the payment is held securely within Stripe. If something doesn’t go to plan, you can always open respective task card and claim for a refund.Do:
If you’re not happy with the work
We understand that sometimes Service providers aren’t able to complete the task to the level of your expectations. If you’re not satisfied with the outcome, let them know why. If you can, please give them another opportunity to do the task so that you can have the situation resolved as soon as possible.Do:
We understand that getting into disagreements with your Service provider can be stressful. We hope these tips will help you come to an agreement quickly and easily. And just as a friendly reminder, please know that if a task has already started, you are not able to cancel it. Service provider need to complete it and only then you can initiate further activities.How does refund process works?
The refund process shall only start when you (Customer) claim for a refund. You can claim for a refund by opening a task card at status “Completed” and pressing on “Claim for a refund”. The process has 3 stages:Step 1 - Understand the task and issue
Partly will help you by facilitating the communication between you and the Service provider. This is why you’re staying involved and working with us is really important to the refund process.
Treating others with respect is absolutely essential on Partly. Inappropriate actions or behavior during the refund process isn't tolerated. For example, this could include:
If you choose to act in this way, regardless of the origin of your claim, the refund process won't continue. The task payment will then be paid out to the Service provider.
We do this because common politeness, trust and productive behavior are the foundations on which Partly was built. We’ve found that the best results come from mutual respect. So, let’s work together to make sure that your outcome is fair, equal and benefits everybody.What safety tips I should follow?
We take your safety extremely seriously at Partly. We’re passionate about building a trusted community of members, while helping to create positive experiences for our Customers using the platform.
It’s important to remember that getting task done with Partly means you are transacting with another member on the platform. We recommend users always to keep the Community Guidelines in mind while interacting on the platform.
If you ever feel uncomfortable with another member at any time, you should let us know via support. Your concerns will be taken seriously and handled with confidentiality. If at any time you feel in danger you should always call emergency 112.
We have also put together a list of the steps you can take while you use Partly, to help you make informed choices and be aware of the measures and features in place to support you. Below you will find safety tips for every step of the process:
When you’ve posted a task
As your newly posted task will be publicly visible to the entire Partly Community, it’s important not to disclose any personal information on your task. For your safety and security, don’t post things like your last name, email, social media accounts or phone number in the task description.
Reviewing your Service provider
We also highly recommend looking through the profile of Service provider who have applied for your task. Check out their reviews, ratings, task completed and verification badge.
Before work begins
Don't be afraid to ask an interested Service provider if they have the experience or qualification necessary to do your task.
While the task is being executed
If you are ever in a situation where you are not satisfied with the service, try to work with the Service provider to sort it out first. If you can’t come to a resolution, you can always contact us for support and advice.
When the task is completed
If for some reason you are not satisfied, then communicate it to the Service provider. If you have hard time to explain it to Service provider or communication doesn’t go well, then just stop it there and reach out Partly support team instead.