How can we help?

Account & Profile

How do I sign up?

Signing up and creating an account on Partly is free for everyone - you just need to be over 16.

To sign up download the app and click on the “Sign Up” button or “Continue with Facebook”. You can sign up using your email address or Facebook.

After you sign up, be sure to complete your profile. Click Profile button on bottom navigation bar and go to “Edit Profile”. Here you'll be able to add your profile information, photo and languages that you speak.

Want to become a Service provider?

To be considered as an eligible Service provider, you have to meet the following requirements:

  • Be at least 16 years of age
  • Pass Stripe’s KYC process
  • Be registered as a tax payer
  • Attend live training session
What should I put in my profile?

It's important to have as detailed profile as possible on Partly, as it helps to build trust and transparency. If you're a Service provider, a detailed profile equals to a higher chance of Customers wanting to work with you.

There are 4 parts of your profile that you can add to and update:

Profile photo: clear and qualitative portrait photo of yourself. Having a good profile pictures that relate to you and your skills gives you a bigger chance to connect with other community members.

About: free text form that gives you an ability to speak about your personality and why you would be a great person to work with. It's also a great place for Service providers to talk about their previous work experience.

Languages: list of languages you are able to speak.

Skills: list of your working skills, these can be updated only by contacting Partly support team.

I forgot my password, how do I reset it?

If you can't remember your password, you can easily reset it any time.

To reset your password before logging in:

1. Open Partly mobile app

2. Select “Log In” option

3. Click on “Forgot your password?” text

4. Enter your phone number to verify you

5. After completing phone verification enter your new password twice.

If you are already logged in:

1. Click on Profile button on bottom navigation bar

2. Select “Edit Profile”

3. Click on “Change password” at security section

4. Follow the necessary steps.

Do I need a license?

For some task categories you will be required to have a valid license or qualification. As it's important to have the right licenses and qualifications, before applying for tasks we will ask for them in our live training sessions. This gives us a chance to verify if you have the right skills and knowledge to provide your services.

Please note, when you are providing services, you must carry your valid license with you at all times.

What is the ID verified badge?

The ID Verified badge is confirmation that a member’s identity has been verified by Partly. It’s a secure way for the platform users to prove they are who they say they are.

The badge checks that a user’s details on Partly match their legal ID. The ID Verification is done only for Service providers and is done by our third-party partner Stripe.