Most tasks on Partly are completed without any complications, but sometimes getting task done isn’t simple. There are times when working with Service providers becomes more complex than expected. Disagreements can happen and go on to become disputes when Customers and Service providers expect different results on a task or if something doesn't go according to the plan. If you’re having trouble with your Service provider, please try following tips:
Unclear communication is the leading cause of disagreements on Partly. Be straightforward, concise and honest.
Complete the task as best you can
We understand that sometimes task might be a bit different from the description. If you’re confident you can still complete the task, we’d encourage you to do your best to complete what needs to be done.
Discuss payment and fees clearly
We understand that getting paid fairly for your time and effort is really important to you. We can also understand if you feel the job isn’t going to plan then you may be concerned about payment. One of the great things about using Partly is that once you're assigned to a task, payment is held securely within Stripe.
We understand that getting into disagreements with your Customer can be stressful. We hope these tips will help you come to an agreement quickly and easily. And just as a friendly reminder, please know that if a task has already started, you are not able to cancel it. You need to complete it or finalize the process in the app.How does refund process works?
The refund process shall only start when Customer claims for a refund. The process has 3 stages:
Step 1 - Understand the task and issue
Step 2 - Mediation with Partly Support
Step 3 - Partly Support decision
Partly will help you by facilitating the communication between you and the Customer. This is why you’re staying involved and working with us is really important to the refund process.
Treating others with respect is absolutely essential on Partly. Inappropriate actions or behavior during the refund process isn't tolerated. For example, this could include:
If you choose to act in this way, regardless of the other circumstances, the refund process won't continue. The task payment will then be paid back to the Customer.
We do this because common politeness, trust and productive behavior are the foundations on which Partly was built. We’ve found that the best results come from mutual respect. So, let’s work together to make sure that your outcome is fair, equal and benefits everybody.What safety tips I should follow?
We take your safety extremely seriously at Partly. We’re passionate about building a trusted community of members, while helping to create positive experiences for our Service providers using the platform.
It’s important to remember that getting task done with Partly means you are transacting with another member on the platform. We recommend users always to keep the Community Guidelines in mind while interacting on the platform.
If you ever feel uncomfortable with another member at any time, you should let us know via support. Your concerns will be taken seriously and handled with confidentiality. If at any time you feel in danger you should always call emergency 112.
We have also put together a list of the steps you can take while you use Partly, to help you make informed choices and be aware of the measures and features in place to support you. Below you will find safety tips for every step of the process:
When you’re applied for a task
We highly recommend looking through the profiles of Customers, before you apply for a task, to check out their reviews, rating and tasks posted.
Before work begins
If you feel there’s any potential concerns regarding safety of task that a Customer may not be aware of, let him/her know by communicating this clearly. To protect yourself while working, please make sure you're aware of all relevant licenses or safety requirements prior to commencing the work.
While the task is being executed
If you find there is a serious risk to your health or safety, you should notify the Customer of your concerns as soon as possible and advise why you believe it's unsafe to continue. If immediate danger is present, please take every precaution to remove yourself and others from danger and alert the relevant authorities. Dial 112 in an emergency.
Remember that your payment is secure with Partly. If you are ever in a situation where a Customer is not satisfied with your services, try to work with them to sort it out first. If you can’t come to a resolution, you can always contact us for support and advice via app Support or at email@example.com.
When the task is completed
If for some reason Customer is not satisfied, then try to understand his/her concerns. If you have hard time to understand Customer or communication doesn’t go well and you feel uncomfortable, please contact Partly support via "Support” -> “Contact Partly” or at firstname.lastname@example.org.