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Understanding Partly

What is Partly?

Partly is a mobile application that helps people to solve their on-demand household jobs by connecting them to trusted service providers.

Download the app and give Partly a chance to make your life better.

What kind of job are on Partly?

From simple to complicated jobs, currently Partly can help you with handyman jobs, electrical work, plumbing and repair work.

A new categories will be released later on, so use our app and follow our news.

Who is a Tasker?

A Tasker can be a legal or natural person who provide services (does the job) for other people within the Partly community.

If you want to be a Tasker, simply create an account, attend Tasker onboarding session and start browsing through jobs of your interests. Keep in mind that you'll need to be over 16 and have local working rights to be a Tasker.

Once you have gone through Tasker onboarding session you will be able to apply for available jobs. If a Poster picks you, you're then able to accept or decline the job request. If request is accepted, you will be able to contact Poster and arrange further details about completing the job.

Who is a Poster?

A Poster is a person who publishes a job post in the Partly app to find a respective Tasker who can do this job. The Poster may be a natural or legal person.

Is Partly available in my country?

Partly is currently only available in Riga, Latvia.

If we decide to expand further there will be a public announcement. Check out our website or follow us on social media to know the latest Partly news.

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Account & Profile

How do I sign up?

Signing up and creating an account on Partly is free for everyone - you just need to be over 16.

Additionally, to become a Tasker, you'll also have to attend Tasker onboarding session and have local working rights. In the onboarding session you will be introduced to our values, app, payments and the overall expectation from you as a service provider.

To sign up download the app and click on the “Sign Up” button. You can sign up using your email address or Facebook.

After you sign up, be sure to complete your profile by clicking Menu button on top left corner of the screen and afterwards click on “View Profile”. Here you'll be able to add details information about yourself, profile photo, languages and skills.

What are the requirements to become a Tasker?

To be considered as an eligible Tasker, you have to meet the following requirements:

  • Be at least 16 years of age
  • Be registered as self-employed
  • Attend Tasker onboarding session
  • Pass a background check

What should I put in my profile?

It's important to have as detailed profile as possible on Partly, as it helps to build trust and transparency. If you're a Tasker, a detailed profile equals to a higher chance of Posters wanting to hire you for their job.

There are 5 parts of your profile that you can add to and update:

1. Profile photo: clear and qualitative portrait photo of yourself. Having a good profile pictures that relate to you and your skills gives you a bigger chance to connect with other community members.

2. About: free text form that gives you an ability to speak about your personality and why you would be a great person to work with. It's also a great place for Taskers to talk about their previous work experience.

3. Languages: list of languages you are able to speak.

4. Skills: list of your working skills.

5. Ratings and reviews: give other community members a better understanding of you. At the end of a job both Tasker and Poster are asked to rate each other on a scale of 1 to 5 stars and give a short review as well.

I forgot my password, how do I reset it?

If you can't remember your password, you can easily reset it any time.

To reset your password:

1. Open Partly mobile app

2. Select “Log In” option

3. Click on “Forgot password?” text

4. Enter your Email and click “Send” button

5. After completing all previous steps an email will be sent to you with further instructions on how to reset your password

If you are already logged into your account, you can change your password at any time by clicking on “Reset password” button which is located under “Settings” screen.

Do I need a license or qualification for job?

For some job categories like electrical work or plumbing you will be required to have a valid license or qualification. As it's important to have the right licenses and qualifications, before applying for jobs we will ask for them in our Tasker onboarding sessions. This gives us a chance to verify if you have the right skills and knowledge to complete job.

Please note, when completing job needing a license, you must carry your valid license with you at all times.

What is the ID Verified Badge?

The ID Verified Badge is confirmation that a member’s identity has been verified by Partly. It’s a secure way for the platform users to prove they are who they say they are online.

The badge checks that user’s details on Partly match their legal ID. The ID Verification is free to all Partly users. To become ID verified you’ll need a current passport, ID card or drivers license.

Applying for the ID Verified Badge can be done under “Settings” screen. Once you've applied, you should receive the ID Verified Badge instantly, however, if you don't receive it please make sure your details on Partly are correct and match your legal ID.

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Tasker onboarding session

What should I expect at Tasker onboarding session?

Onboarding sessions are usually an hour long and need to be booked in advance. At an onboarding session you’ll meet with the Partly representative in your area, who’ll run you through everything you need to know before working on our platform.

At these sessions, we’ll go through all of your documents, so please make sure you bring everything with you. (If you’re missing anything, you’ll need to book another session to come back.) You’ll also have the opportunity to ask us any questions you have.

How do I sign up for Tasker onboarding session?

Signing up for Tasker onboarding session is easy and free.

There are two possible ways to sign up for Tasker onboarding session. First one is via our home page completing sign up form where the basic information about yourself will be asked after which email will be sent with further instructions.

The second way is via our app by clicking a link to Tasker onboarding session sign up form.

Note: Before applying for a job you will be notified that you have to go through Tasker onboarding session before working on Partly.

What should I bring with me to Tasker onboarding session?

It's important to bring following things:

  • A valid passport or national ID card, so that we can verify your identity and age.
  • A criminal record certificate of a natural person.
  • License if you're interested in jobs like electrical work or plumbing. This gives us a chance to verify if you have the right skills and knowledge to complete job.
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Applying for a job

How do I apply for a job?

Applying for a job is completely free on Partly. Simply swipe the job cards right or left to apply or deny a job. As well you can use buttons that are located under the job card.

Once you apply for the job notification is set to Poster that you are interested in completing the job. After receiving this notification Poster will have option either to accept your application or choose a different Tasker for the job. If user decides to go with you request will be sent to you with option either to accept or decline it. After accepting the request from you will be able to contact Poster to discuss further details about the job.

Note: if you have not yet provided us with your payout details, you will be prompted to enter them. Payments are handled by our secure third-party payment provider Adyen.

How can I withdraw previously made application for a job?

There is currently no way for you to withdraw previously made application for a job.

If you are no longer interested in completing a specific job you can always accept or reject the request from Posters side once he has identified, you as one to complete the job.

Posters request accepted. What's next?

At this stage, when the Poster’s request is accepted you can start communication, by sending a private message via SMS or calling, if needed to confirm the finer details about the job.

Once you have completed the job you will have to slide from left to right “Slide to complete” button and enter hours that you spent on this job.

Afterwards “Job completed” screen will appear where you will be able to see the total earnings and confirm that the job is done.

After confirmation you will be asked to give a rating and review for user who posted the job.

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Communication

How to communicate well on Partly?

Communication is always a key to have a great experience when looking for help or working with someone.

Once the request for Tasker is accepted both Tasker and Poster are able to contact each other to discuss further details about the job. When both sides communicate often and well, they’re on the same page and the completion of the job can go smoother.

After the job is complete leave a rating and review, we encourage you to leave a genuine review about your experience. This is great for Partly as it maintains transparency and builds trust in the community.

What should I do if someone isn't responding to my messages or calls?

Unfortunately, sometimes these things happen - but we’re here to help!

If your Poster is not at address, they have stated in their job post or they're not responding to your messages or calls, we recommend that you give them at least 0.5-1 hour to get back to you. If they’re still unresponsive let them know that you’ll be cancelling the job via SMS.

To cancel a job, you can open the job card and click “Menu” button on top right corner (three dots) -> “Report”-> “Not responding” or to contact us at [email protected].

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Ratings & Reviews

How does the rating system work?

At Partly, we use a two-way star rating system to help ensure the security and comfort of our community members. At the end of a job both Tasker and Poster are asked to rate each other on a scale of 1 to 5 stars, 5 being the best.

Anything less than a 4 or 5 means that the user was less than satisfactory, and we would like to know why.

We understand that sometimes people are rated poorly who might not deserve it. If so, please contact us at [email protected].

How do reviews work?

Reviews help people trust in our community by creating an easy, honest and reliable way for users to know what to expect from each other.

Whether you’ve posted a job, or you’ve completed one, leaving your honest and fair feedback about how it went gives more clarity to other users.

Reviews must follow our Review Guidelines. If a review has been found to breach these guidelines, it will be removed.

We can only remove reviews if they breach our guidelines, or if the author has requested for removal. Once a review has been removed for either reason, you will be unable to leave a new review. To request a removal of specific review please contact us at [email protected].

How do I leave a rating and review?

Ratings and reviews provide a great reference for the rest of the community and are essential to building trust and transparency on Partly.

Once the job is finished, it’s essential to leave an honest and fair review of your experiences. If everything went well, say so and highlight why you would work with this person again! If it didn’t go as planned, leave detailed and constructive feedback.

To leave a rating and review once the job is finished follow these steps:

1. Log in to your Partly account

2. Go to “My Jobs”

3. Select a job

4. Choose a star rating and write your review

5. Once done, click on “Confirm”

Note: All reviews should follow Partly’s Review Guidelines. We won’t moderate or change any of user reviews, however we will delete a review if it violates our guidelines.

Can I change my review?

As ratings are the key to building trust and transparency on Partly there's no option to edit a review once it's published.

If you've written a review and changed your mind later, you can create a request for us to remove it. To request a removal of specific review please contact us via “Support” -> “Contact us” or at [email protected].

What are the Partly Review Guidelines?

Trust is important to the Partly community. Honest and fair reviews help us and the community itself to make better informed decisions.

Partly doesn’t moderate or change user reviews, however, we do reserve the right to delete reviews if they violate our Review Guidelines.

The following is not supported:

1. Reviews that don’t represent a member’s genuine experience in relation to the job.

2. Reviews unrelated to the job such as race, religion or politics.

3. Reviews that promote illegal or harmful behavior or content that is discriminatory, threatening or obscene.

4. Content that violates another person’s entity and privacy rights such as publishing identity information without permission.

5. Using or attempting to use profanity or vulgar language.

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Technical issues

The app is not working. What should I do?

We suggest you to check up if you have the latest version of the app downloaded on your device.

Updating the Partly app allows you access the newest features and changes. Here are the links for both Android and iOS:

  • Google Play store
  • Apple App Store

You can also try the following to fix the issue:

  • Log out and log in again
  • Uninstall and reinstall the app
  • Restart your device

If the app is still not working, please contact us at [email protected]When contacting us please be as detailed as possible adding screenshots and descriptions of how you got the error, so that our team can fix these issues ASAP.

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Get in touch

How can I give feedback?

We're more than happy to hear about your time on Partly. Any kind of feedback about the app or overall experience is very important to us because it helps us to improve and strengthen our weaknesses.

To give feedback follow these steps:

1. Log in to your Partly account.

2. Click “Menu” button.

3. Select “Give us feedback” option under the side menu.

4. Fill in all required fields.

5. Click “Submit” button.

How can I contact Partly?

There are a lot of answers available already on our Help Centre, but if you don't find an answer to your question there, we are here to help!

To get in touch with us use:

  • Email: [email protected].
  • App: “Support” -> “Contact us”.
  • Phone: +371 26398298.

Note: Usually for emails we’ll get back to you within 1-2 business days. If you can’t see our response before then please check your junk/spam folder.

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Understanding payments

How payments on Partly works?

Partly use third party payment system that ensures payment protection for Taskers and a seamless, secure way to get local tasks/jobs completed for Posters.

The steps below outline the payment flow within Partly:

1. A job is posted by the Poster.

2. The Poster receives applications from Taskers who are willing to complete the job.

3. Poster can choose a Tasker from the ones that have applied for his/her task.

4. When Poster has chosen Tasker, then Tasker still need to do a final confirmation and after he confirms job, communication is being enabled between them.

5. When Tasker completes the job and enter hours worked on it, then funds are securely held within an escrow account until the Poster is satisfied that the job is complete.

6. The Poster approves job and releases the funds and the Tasker receives payment into their verified bank account on weekly basis.

7. Make sure your details are up to date for seamless transactions, by checking your payment settings under “Payment and Payouts”.

8. With Partly payments, both Posters and Taskers can be confident that the money has been committed to the job, and that it will only be released when both sides are happy that the job is complete.

How do I manage my payment settings?

You’ll have to add your bank details before you start to work on Partly. This is so we can transfer the payment to you when you complete the job. We will transfer earned money to your account on weekly basis.

You can add or update your banking details by following these steps:

1. Log in to your account

2. Select Payments & Payouts

3. Go to Payout method and Add new payment method

4. Here you can add or update the required information on your Billing Address and Bank information

If you have any troubles adding or updating your information, please contact us via app support or writing at [email protected].

How do I set price for my services?

Initially, we do not provide this option. The service price consists of two parts: basic rate and hourly rate.

In general, there are 3 price levels (Basic, Pro, Premium). To move to the next price level, you have to complete a certain number of jobs and maintain a high rating.

When I can get a money?

When you complete the job and enter hours worked on job, then Poster need to approve the job and releases the funds.

Once the Poster approves job, then funds are securely held within an escrow account until payout to your verified bank account. Payouts are done on weekly basis.

In case, the Poster is not satisfied with the job, then Partly support will handle this dispute and will do all necessary communication to resolve an issue.

Why do I need to provide ID to receive payment?

It is needed to protect customer and comply with KYC (Know Your Customer) regulations.

You can verify your identity by following these steps:

1. Log in to your account

2. Click on your Profile

3. Select “Settings” -> “Account Verification” -> “Not Verified”

4. Add your ID or passport by taking photo of chosen document

We will see Account Verification -> Verified once your verification is complete.

I've completed the job, but the Poster hasn't released payment

Payment will be released in any of these situations:

1. The Poster confirms the job has been complete

2. The Support Team does not receive correspondence after the two-day period (timeframe may vary) and releases the payment on behalf of the Poster.

If you've completed a job but the Poster hasn't released payment yet, don't panic, stay calm! Here are some steps to follow that can help you:

1. Make sure job is completed. After confirmation, you should be able to put rating to your Poster.

2. If you've already done this, you can remind Poster you've completed the job and ask if they're happy with it. Remember to be polite and professional.

3. If the Poster doesn't release payment or initiate dispute within 48 hours, then job will be confirmed automatically, and payment will be released.

4. In case, Poster is not satisfied about your work, you’ll need to try and resolve your differences with the Poster directly but be polite. If you can’t come to an agreement with the Poster, remind Poster about dispute possibility.

Let Partly Support take it from there!

Please note that Partly Support can only help with your outstanding payment once the dispute process has been finalized.

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Something went wrong

I’m having trouble with my Poster - what can I do?

Most jobs on Partly get completed without any complications, but sometimes undertaking jobs isn’t simple. Working with Posters can become more complex than expected. Disagreements can happen when Posters and Taskers expect different results on a job or something doesn't go to plan.

If you’re having trouble with your Poster, try following the below tips. Partly has a free dispute service, but you’ll need to try and resolve your differences first before we can help you.

Communicate openly

Unclear communication is the leading cause of disagreements on Partly. To help prevent communication from breaking down further, keep communication lines open. Be straightforward, concise and honest.

Do:

  • Be clear in your communication (don’t be afraid to double check details such as the date/time if you’re not sure).
  • Be aware of your tone during conversation.
  • Try to reply as quickly as you can to your Poster’s messages and calls once you’ve assigned for the job.
  • If you feel the job isn't going well - ask for feedback from the Poster about what they’re not satisfied with. This might help nip complications in the bud if you can talk openly about what's going on.
  • If the communication is becoming heated - reach out to Partly Support if you’re unsure about what to do next.
  • If something’s going wrong, genuine apologies can go a long way to help diffusing tension and move forward.

Don’t:

  • Be rude or disrespectful. Poor behaviour never helps and can lead to your account being limited (or in some cases, deactivated).
  • Respond badly to feedback. It can be hard to receive constructive criticism about your work, but we’d encourage you not to take it to heart. Try and learn from the experience and use it for the next job if you can.

Complete the job as best you can

We understand that sometimes when you arrive to do a job, it might be a bit different from the description. If you’re confident you can still complete the job, we’d encourage you to do your best to complete what needs to be done.

Discuss payment and fees

We understand that getting paid fairly for your time and effort is really important to you. We can also understand if you feel the job isn’t going to plan then you may be concerned about payment. One of the great things about using Partly is that once you're assigned to a job, payment is held within Partly. If something doesn’t go to plan, the job payment is held securely for you.

Do:

  • Use Partly as a safe way to get paid. When you’re doing a job, you know that payment is held securely until it’s done. Partly can help out if the Poster doesn’t release payment after the job has been completed.
  • Be clear in your offer about what is and isn’t included in your price to complete the job.
  • If the job hasn’t been completed, insert zero or low working hours, so that only base fee or minimal amount is being charged from Poster. Use how much of the job has been done, your time and effort as a guide.

Don’t:

  • Ask for payment outside of Partly (e.g. cash). If the Poster doesn’t pay, we won’t be able to help you to get paid.

We understand that being in a dispute is stressful and that you want fair payment for completing jobs. We hope these tips will help you in come to an agreement with your Poster. Just a friendly reminder – an agreement has to be reached for the payment to be released.

If you don’t feel comfortable talking directly with the Poster, perhaps due to a trust and safety concern (or you’re worried for your own safety), please let us take it from there.

In case of dispute, Partly dispute process will be initiated, otherwise if dispute will not be initiated within 48 hours, you will get the money.

How does Partly dispute process works for Tasker?

Partly provides a free dispute service for Posters and Taskers. This dispute process can help you negotiate and come to an agreement. The process has 3 stages;

Step 1 - Understand the job

  • Once the Dispute is received, the Support Team will conduct a number of checks on the job. These checks can include checking the job title, description, picture and more. This helps us to understand about what the job was.

Step 2 - Mediation with Partly Support

  • If you can’t come to an agreement with the Poster, we will help you to communicate with them.
  • You and Poster will need to fill out a form and give us all the details on what’s happened.
  • Support Team will review this information and might reach you if additional clarifications are needed.
  • Based on situation analysis we will try to reach an agreement for payment to be released.

Step 3 - Partly Support recommendation

  • If mediation process will finish without any agreement, then we will make a decision.
  • The decision will be impartial and based on the details you’ve shared.
  • A detailed reasoning for the decision will be provided.
  • If you don’t agree with the recommendation, you can take the matter to your local court of tribunal at your own cost.

We fully understand that being in a dispute can be a stressful experience. That’s why we’re here to help you and the Poster to negotiate your own resolution as much as possible.

What should I do in the dispute process?

We understand that being in a dispute can be stressful. We know that you want to be paid fairly for your time and effort spent on a job. That’s why Partly offers a free dispute service to help Taskers and Posters.

Partly will help you by facilitating the communication between you and the Poster. This is why you’re staying involved and working with us is really important to the dispute process.

Treating others with respect is absolutely essential on Partly. Inappropriate actions or behaviour during the dispute process isn't tolerated. For example, this could include:

  • Breaching any Community Guidelines.
  • Acting in a threatening or abusive way to Partly support or a Community member.
  • Stalling or uncooperative behaviour during the dispute process.

If you choose to act in this way, regardless of the origin of the dispute, the dispute process won't continue. The job payment will then be returned to the Poster.

We do this because common politeness, trust and productive behaviour are the foundations on which Partly was built. We’ve found that the best results come from mutual respect. So, let’s work together to make sure that your outcome is fair, equal and benefits everybody.

I'm doing jobs. What are some safety tips I should follow?

We take your safety extremely seriously at Partly. We’re passionate about building a trusted community of members, while helping to create positive experiences for our Taskers using the platform to earn money on jobs.

It’s important to remember that getting jobs done with Partly means you are transacting with another member on the platform. We recommend users always to keep the Community Guidelines in mind while interacting on the platform.

If you ever feel uncomfortable with another member at any time, you should let us know via “Support” -> “Contact us”. Your concerns will be taken seriously and handled with confidentiality. If at any time you feel in danger you should always call emergency 112.

We have also put together a list of the steps you can take while you use Partly, to help you make informed choices and be aware of the measures and features in place to support you. Below you will find safety tips for every step of the job process:

When you’re applying for a job

We highly recommend looking through the profiles of Posters, before you apply for a job, to check out their reviews, rating, jobs posted and ID verification badge.

When you’re hired for a job

Great news, you’ve been hired! Before you actually accept this job, you still can do Poster profile review, if you have not done it previously.

Made a mistake and confirmed by accident? Simply reach out to our support team [email protected], and we'll help you sort it out!

Before work begins

Help a Poster feel more confidence and trust in you by showing them your ID before commencing the job.

If you feel there’s any potential concerns regarding safety of jobs that a Poster may not be aware of, let them know by communicating this clearly. To protect yourself while working, please make sure you're aware of all relevant licenses or safety requirements prior to commencing work.

While the job is in progress

If you find there is a serious risk to your health or safety, you should notify the Poster of your concerns as soon as possible and advise why you believe it's unsafe to continue. If immediate danger is present, please take every precaution to remove yourself and others from danger and alert the relevant authorities. Dial 112 in an emergency.

Remember that your payment is secure with Partly and it’s best to request payment from the Poster only after you can be sure that they are fully satisfied that the job is complete to all requirements. If you are ever in a situation where a Poster is not satisfied with the job, try to work with them to sort it out first. If you can’t come to a resolution, you can always contact us at [email protected] for support and advice.

When the job is completed

If the Poster is not available in person to check the job when you’ve completed work, feel free send clear photos of what you’ve done. Allow Posters time to assess and ask them when you can expect confirmation. Once the Poster feels satisfied that job is complete and have released payment, the funds will be released and sent directly to your nominated bank account.

After you’ve closed the job

Payment has been released and the job is done! Time to leave a review on your experience working with the Poster. Unsure what to say? You've got 14 days after the job has closed to submit your review. It's important for other members of the community to see your genuine feedback so they can also feel confident offering to work with the Poster. If in doubt, take a look at the Review Guidelines and let us know if you need more help.

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Insurance & Tax

Insurance

When insurance is mentioned on Partly, it can refer to the following 2 areas:

Personal Accident Cover

As of now we recommend Taskers to have their own insurance policy

Partly is working to implement Personal Accident Cover which provides all Taskers with a degree of personal accident protection in the event of an accident that results in injuries covered under the policy while performing a job.

Third Party Liability Insurance

As of now Partly provides third party liability insurance only to those Taskers who have a Premium hourly fee.

Partly is actively working to introduce third party liability insurance for all Taskers who will use Partly platform.

Later on, we will introduce insurance badge too, so that you can see on each Taskers profile if respective Tasker have third party liability Insurance.

Taxes

Do I need to pay tax on my Partly income?

Yes, you do!
Each year, you probably earn money from a number of sources, of which Partly might be one. All of this income is taxable. So, you need to keep a record of all the jobs you do using Partly and the amounts you earn from those jobs. You can see all your jobs done at My Jobs section.

That income needs to be disclosed as Personal income tax on business income or Micro-enterprise tax, it depends on your chosen tax payment regime. More Information here.

What if I get it incorrect, wrong or forget?

The State Revenue Service (Tax authority) has been keeping a closer eye on people earning income from shared economy services like Taxify, Wolt & Airbnb. So it’s essential that you fully and accurately disclose all your Partly income (and expenses!). If you don’t, you could find yourself being audited by the State Revenue Service. They might stop your stop your business, based on any unpaid or underpaid tax.

How do I provide a tax invoice to my Poster?

After each completed job customer (Poster) will receive an invoice to his/her e-mail.

In case customer asks for a more detailed tax invoice, then you as a service provider need to provide it. If for any reason you are unable to do so, please contact us so that we can prepare such an invoice on your behalf. In the near future, we will also develop digital tax invoices that we will issue on your behalf so that you can focus only on work.

Disclaimer: Partly is not authorized to give taxation advice. Contact a tax professional for advice on your own individual tax obligations.