Partly is a mobile app, which provides help with different kinds of household jobs/tasks (e.g. plumbing, electricity, repair works, cleaning, pet sitting etc.) by connecting Taskers/service providers (Partly’s collaboration partners, who are registered in Partly’s system) with customers (Posters). LLC Partly (registration No. 50203153221), founded in the Republic of Latvia, is the rights holder and provider of Partly app.
1.1. In order to use Partly app, you will need to install software, register your user account and accept Partly’s Terms of Service. During the software installation a user identification (ID) number will assigned to the user. This ID number is stored in Partly’s database.
1.2. When using Partly app, Customer pays for the services via Partly in-app payment, which means that a bank card is linked to the app.
1.3. In case of any questions or complaints, user can contact Partly’s Support team by writing to [email protected].
1.4. When using Partly app, each user is responsible for his/her profile and its correctness and updating, if there are any changes (name, surname, e-mail, mobile phone, bank card).
2.1. The user of Partly app pays for the services with credit card and mobile payments, which ask from the user to activate card’s data in app in advance, as well as to accept of Partly’s Terms of Service.
2.2. When making credit card and mobile payments, Partly LLC receives user’s payments and forwards them to the Tasker.
2.3. When making credit card and mobile payments, Partly may add fee for the card processing service. This service fee includes payment commission fees (incl. Visa, MasterCard or other cards’ processing service fee).
2.4. Credit card payment brokerage in Partly is supported by using ADYEN BV provided services according to these Terms and Conditions – https://docs.adyen.com/legal/terms-conditions
2.5. Partly is responsible for the functioning of Partly in-app payments and provides support in resolving problems, including refunds, cancellations and chargebacks. The resolution of disputes related to Partly in-app payments is also done with the help of Partly. For payment support service please contact: [email protected] or call +37126398298. Inquiries submitted by e-mail will receive a response within 1-2 business days. Partly reviews all complaints and applications related to in-app payments within 2 (two) business days.
2.6. By offering credit card and mobile payments, Partly works as an economic agent and broker for Taskers. Customer’s (Poster’s) obligations with regard to the Tasker will be considered as fulfilled as soon as the payment for the provision of service/household task is done and money has been transferred to Partly’s bank account. Partly is not responsible, if the customer (Poster) makes the payment incorrectly.
3.1. If a user of Partly app fills out the job posting form and presses “Post”, this job is considered as posted/published and will be available to all the Taskers, who have chosen this particular category.
3.2. Poster can cancel posted job, if:
• Tasker has not yet confirmed the job;
• No Taskers have applied for the job.
3.3. If the Tasker has confirmed the job and undertaken it, the job receives status “Confirmed”. In this status the job can be cancelled only by contacting Partly’s Support team.
3.4. Partly has the right to revoke user’s right to use the app, if the user has cancelled the posted job with status “Confirmed” 3 times in a row or cancels at least 30% of posted jobs. In this case Partly informs the user about the total number of cancelled jobs and breach of regulations, as well as revokes the right to use Partly app. The right to use Partly app may be revoked for up to 6 (six) months. After that period user may reactivate the account by contacting Partly’s Support team.
4.1. Customer takes full financial liability and responsibility about his/her actions, caused damage and loss by using Tasker services. Customer must not:
4.1.1. harm Tasker physically or indirectly;
4.1.2. curse, be rude or harm Tasker morally;
4.1.3. distract from the job, be rude or disrespectful to, seduce, touch the Tasker or be inappropriate in any way with the Tasker;
4.1.4. pay outside of Partly app;
4.1.5. order Tasker to break any laws and regulations;
4.1.6. touch or take Tasker’s things and/or devices.
5.1. Partly is a mobile app, which allows its users to demand and find a suitable Tasker for solving everyday household jobs/tasks by sharing information about the job/task and the users.
5.2. The use of Partly app is based on a non-exclusive licence issued by Partly LLC. Licence agreement is valid for unlimited time and is royalty free for Partly app users. If case of any faults in the software, we will endeavour to correct them as soon as possible, but please keep in mind that the functioning of the app may be restricted due to occasional technical errors and we are not able to guarantee that the app will function at all times. Partly is not liable for any loss that may result out of incorrect operation of Partly app or if the app is not working, or if it cannot be used in the way user would like. In the event that your right to use Partly app is cancelled, the corresponding non-exclusive licence will also be cancelled.
5.3. As Partly app is an information society service (a means of communication) between Taskers and customers (Posters), Partly cannot guarantee or take any responsibility for the quality of a Tasker, except in cases, when Premium Tasker is used. In this case Premium choice provides a guarantee and third party (civil) liability insurance. In all other cases Partly cannot guarantee accurate and flawless provision of Tasker services. To solve any problems or complaints, please contact our Support team (as mentioned in 1.3.).
5.4. Partly app is not considered as a household service provider or broker. Partly app is not used as means for doing household jobs/tasks, organizing services or providing them. Partly also is not an agency service for finding customers for Taskers.
5.5. Partly provides only a platform and technology, which allow Posters (customers) find Taskers (service providers) without any direct involvement of Partly in the process. Partly acts as a broker only during the payment transfer process, which means that the money transferred to Partly’s account is not an income.
5.6. The user’s or consumer’s right of refund is not applied to Partly app orders.
6.3. Partly has the right to transfer database and personal data to third parties without any prior notice to the users of Partly app. In the case of Partly transferring the business to a third party, the database with Rights and Terms, which result from this licence agreement, will also be transferred.
6.4. Partly has the right to send personal data and card data to payment service providers/brokers.
6.5. Partly has the right to send information related to the service, marketing news and user authentication codes via SMS or telephone call.
7.1. As Partly is not a Tasker, service provider or broker, we cannot influence the quality of services. Any issues with quality of Taskers/service providers will be resolved in accordance with the rules and regulations of Taskers and legislation.
7.2. Partly undertakes to help improve the quality of service providing and Taskers. For this reason, we ask you to leave your comment/review in Partly app after each completed job. The received feedbacks enable us to offer suggestions to the Taskers for improving the quality of their service.
7.3. We expect that the users of Partly app will use it in good faith and will be respectful of the Taskers/service providers, who offer their services via Partly.
7.4. Partly will make every effort to ensure that the Taskers are honest and respectful of their profession and users of the Partly app. However, we are in no position to guarantee that every Tasker/service provider, who collaborates with Partly, satisfies the aforementioned criteria at all times. If you receive poor service, please immediately notify the Tasker and/or our Support team about it (as mentioned in 1.3.).
8.1. Partly may offer users a promotional code or a reward code (the value can differ per country) for the attraction of each new and unique user.
8.2. Promotional code is valid only, if the new user uses this code.
8.3. Partly reserves the right to cancel any promotional code and block user accounts, if Partly deems that the user has acted in a fraudulent way. Partly may claim compensation from the user for the caused loss.
9.1. Service fee includes: call fee (Base) and hourly fee (H) (fee per hour). Minimum hourly fee is one hour per call regardless of the time spent, afterwards each step is 30 min. (first step = 1 hour, next steps = 30 min). Service fee is calculated by including all the relevant taxes, which need to be paid by the Tasker (service provider).
9.2. BASIC service fee includes: call fee (Base) and hourly fee (H). Service fee is calculated by including all the relevant taxes, which need to be paid by the Tasker (service provider).
9.3. PRO service fee includes: call fee (Base) and hourly fee (H). Service fee is calculated by including all the relevant taxes, which need to be paid by the Tasker (service provider). PRO service fee is higher than BASIC, because these services are provided by Taskers, who have successfully completed a set number of jobs, in the same time maintaining high rating and receiving good feedbacks.
9.4. PREMIUM service fee includes: call fee (Base) and hourly fee (H). Service fee is calculated by including all the relevant taxes, which need to be paid by the Tasker (service provider). This service fee includes also a guarantee and third party (civil) liability insurance.
10.1. Partly has the right to amend the current Terms of Service at any time without any previous notification to Partly users.
10.2. Partly will notify you by e-mail or app notifications about updated Terms of Service.
10.3. If a user does not want to comply with the updated Terms of Service, he/she must notify Partly’s Support team (clause 1.3) about the cancellation of Partly services use within 3 (three) days since the receiving of notification.